Refund and Returns Policy
We encourage you to ask any questions prior to purchasing, and take your time to ensure you select the right products for your pet.
In the event you wish to return your product the following conditions apply:
Change of Mind
If you change your mind regarding your purchase you can return it to us for a refund. Items must be unopened and undamaged for us to process a refund.
Once an item has been opened we are unable to accept returns for change of mind.
Please email firstname.lastname@example.org with the following details to process a refund
The product you wish to return
The Southern Pet Meds invoice number
If you receive an item which appears to be damaged please let us know by emailing email@example.com. If the medication has been compromised we will send you a replacement product. If the medication is still safely within sealed, secure packaging it will be safe to use. We can help advise whether your product is safe to use.
If we ever make an error in sending you the incorrect product, we will send you a replacement product with our sincere apologies.