Refund and Returns Policy

Refund and Returns Policy

We encourage you to ask any questions prior to purchasing, and take your time to ensure you select the right products for your pet.

In the event you wish to return your product the following conditions apply:

Change of Mind

If you change your mind regarding your purchase you can return it to us for a refund. Items must be unopened and undamaged for us to process a refund.

Once an item has been opened we are unable to accept returns for change of mind.

Please email support@southernpetmeds.com with the following details to process a refund

Your Name
Your Email
The product you wish to return
The Southern Pet Meds invoice number

Damaged Item

If you receive an item which appears to be damaged please let us know by emailing support@southernpetmeds.com.  If the medication has been compromised we will send you a replacement product. If the medication is still safely within sealed, secure packaging it will be safe to use. We can help advise whether your product is safe to use.

Our Mistake

If we ever make an error in sending you the incorrect product, we will send you a replacement product with our sincere apologies.